Clause 1. | General
1.1 The General Terms and Conditions of IVY & LIV (now called Conditions) apply to all offers, products, orders, agreements and deliveries of IVY & LIV. By ordering an article you agree to these conditions.
On request, the Conditions can be sent to you for free.
You can check out the Conditions online: http://bit.ly/1mJXcFl
Clause 2. | Agreement and Order
2.1 The agreement becomes binding at the time you place your order in the online order form. IVY & LIV will process your order after you have paid. Until that time IVY & LIV will remain the full owner of the articles.
2.2 To confirm your order you will receive an email to the email address that you provided. If you accidentally do not receive an e-mail, your order is still operative.
2.3 Images on the website can always be slightly different from reality.
2.4 All prices are displayed in Euro and include VAT.
2.5 IVY & LIV has the right to refuse an order and dissolve an agreement.
2.6 IVY & LIV has the right to change texts and images on the website, without giving notice first.
Clause 3. | Shipping costs
3.1 IVY & LIV charges the following shipping costs:
- Netherlands free shipping on orders above €50,00
€4,95 on orders till €50,00
- Europe free shipping on orders above €100,00
€10,00 on orders till €100,00
- Rest of the world free shipping on orders above €200,00
€20,00 on orders till €200,00
Clause 4. | Delivery
4.1 IVY & LIV will send the order as quick as possible after payment of the agreement. Not later than seven days after payment, the order will be delivered (within the Netherlands). If this is not possible, for whatever reason (because an article is temporarily out of stock for example) you will receive a message about this immediately.
4.2 If you accidentally entered an incorrect delivery address – and there are therefore extra costs – we calculate these additional costs on to you.
Clause 5. | Shipment and Transport
5.1 Up to and including the delivery IVY & LIV bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.
5.2 IVY & LIV sends packages through a reputable parcel.
Clause 6. | Payment and Payment Methods
6.1 At IVY & LIV you can choose from four secure payment methods: iDeal, Paypal, Mastercard and Visa.
6.2 If IVY & LIV posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.
Clause 7. | Approval Period
7.1 IVY & LIV strives that all costumers are happy with their purchase. However, we advise you to check your article within seven workdays. If something is not good or you are not satisfied with your purchase you can return it within seven days. Fill in de online contact form and we will contact you as soon as possible. We will tell you how and where to return your article.
Clause 8. | Exchange and Return
8.1 > If you wish to return or exchange an article you can do this within seven days after receiving your package.
Fill in the return form and send it along with your package. You can find the return form inside your package or here.
Or contact our team at firstname.lastname@example.org / fill in the online contact form where you notify that you wish to return or exchange an article.
* The costs and responsibility are for your account.
* The refund (minus any shipping costs) will take place after receipt and inspection within thirty days.
> The return and exchange of an article is only possible when the article:
- is in undamaged state,
- is not worn and/or used,
- includes the original and undamaged packaging.
* IVY & LIV reserves the right to refuse returned items.
8.2 Flash Sale: items bought on sale are not returnable for exchange or refund. All sales are final.
8.3 Discount: items bought from our current collection with a discount code are returnable for exchange or refund. Please see 8.1 for more information.
Clause 9. | Warranty
9.1 IVY & LIV advises her customers to check all articles within seven days. Check the delivered quantity and quality of the article. If there is something not correct you can return the article within seven days to IVY & LIV.
9.2 After the approval period of seven working days - Clause 7.1 – IVY & LIV is not obliged to repair or exchange the article free of charge. Check Clause 8. to see the conditions for returning or exchanging an article.
9.3 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.
Clause 10. | Disputes
10.1 All legal relations are exclusively governed by the Dutch law.
10.2 Do you have a comment or tip please fill in the online contact form. IVY & LIV will contact you.
10.3 Do you have a complaint, please fill in the online contact form. IVY & LIV will always try a to solve a complaint in consultation with you.
Clause 11. | Copyright photo’s and images
11.1 All photos and images displayed by IVY & LIV are copyrighted. Without written permission from IVY & LIV photos and graphics cannot be reproduced and publicly used.
◊ Customer Service