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Customer Service / FAQ

◊ Account
If you would like to log in or create a new account, please click here to visit our customer login page. 

◊ Contact
If you would like to get in contact with IVY & LIV, please click here and fill in the contact form or shoot us an email at:

◊ Jewelry Care & Repair
To keep your jewelry as good as possible:
> The base of all our jewelry is sterling silver or solid 14ct gold.
Both kind of materials are very strong though vulnerable. 
> When you are not wearing your jewelry please keep them in a safe place. We recommend not to keep them in the bathroom, because the moisture from the shower will tend the items to tarnish very quickly.
> It is not recommended to wear jewelry when you are sleeping, showering, swimming, or participating in sport activities. Also avoid contact with perfumes, cream and make-up.
> The layer on the gold plated jewelry tends to disappear over time. The speed at which this disappears depends on the way in which the jewelry is cared for. Loss of the layer is a normal phenomenon resulting from wear and tear.
> If your IVY & LIV jewel accidentally breaks, you can always contact us. We will ask you to send a photo of the jewel so we can see what the damage is.
> Please enjoy your IVY & LIV jewel as much as we do, by handling it with love and care. You can always gently wipe your items clean with a soft cloth. 
If you have any questions regarding the care of your jewelry, please contact us. 

◊ Payment Methods
It is possible at IVY & LIV to pay with iDeal, Visa, MasterCard and PayPal.

How to find the iDeal payment method:
Step 1. Checkout
"How would you like to pay for your order?"
You can choose between PayPal of Credit Cards. You have to choose Credit Cards (Visa / Mastercard / etc.).

Step 2. Payment summary by
[On the top left you can choose your language].
In the summary you can choose from three options at the 'payment method'. Here you will find iDeal.
Skrill will automatically link you to the option for 'banks'. You can choose your bank here.

◊ Privacy
IVY & LIV is totally committed to protecting the privacy of our visitors and customers. The people from IVY & LIV are also customers of other Internet sites themselves, and therefore we fully appreciate and respect the importance of privacy on the Internet. We will not disclose any information about our customers to third parties except where it's part of providing a service to you - arranging for a product to be sent to you and carrying out credit and other security checks.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the IVY & LIV website.